Several people, one number. Nobody borrows the phone.
The team and the agents work from the same inbox. Each person comes in with their user. The shop WhatsApp stops being a device you lend out.
People are not the Conext customer: they join a business with a role. The number stays one. What multiplies is the hands that handle it.
One business, several members.
People are not the Conext customer: they join a business with a role (owner, admin, or operator). They only see the businesses they belong to. The WhatsApp number stays one; what multiplies is the hands that handle it.
Assigning a thread to someone is what fills Mine and empties Unassigned. Everyone else sees who has it. You do not need a side WhatsApp group to say “Ana is taking this”.
Agents count as extra hands, not as another number.
An agent works on the same thread as a person. Who answered each one is logged (model or human) so you can review later. The customer gets a WhatsApp from the business, with no “you are talking to a bot” banner, and on the inside you do know.
Plans are not measured by seats. They differ by channels, AI conversations, active agents, and training sources; the team keeps working from the same inbox.
In practice
- 1
Each person comes in
A member of the business, with a role. They see that number’s inbox, not another conext customer’s.
- 2
Threads get assigned
Mine, unassigned, pending. The shift’s work splits without passing the phone.
- 3
You can see who replied
Agent or person, in the same history. It is there to tune instructions, not to watch people.
The number belongs to the business. People rotate. The inbox should not have to rotate with them.
Want to see it with your own threads?
Essential includes one channel, 500 AI conversations per month, and one active agent.